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Landlord & Tenant Fees
Clear, upfront pricing for landlords, investors and tenants. No hidden extras.
Last updated: 7th November 2026
About VAT: lettings and management fees for single tenancies and HMOs are charged through The Letting Experts, which is VAT registered, so VAT is added. These fees are shown including VAT, with the figure before VAT underneath so you can see exactly how each fee is made up.
All other services, including serviced accommodation and investor viewings, are provided by Keywright Properties Ltd, which is not VAT registered. No VAT is charged on these services.
Lettings & property management: single tenancies
Lettings and management services are provided by The Liverpool Letting Expert, a trading name of Keywright Properties Ltd, operating as an independently owned partner agent of The Letting Experts.
| What's included | Tenant Find | Rent Collection | Experts Full Management Most popular |
|---|---|---|---|
| Market appraisal | ✓ | ✓ | ✓ |
| Preparation of property details & photographs | ✓ | ✓ | ✓ |
| Erect a 'To Let' board | ✓ | ✓ | ✓ |
| Promote property on Rightmove, Zoopla & OnTheMarket | ✓ | ✓ | ✓ |
| Accompanied viewings | ✓ | ✓ | ✓ |
| Comprehensive tenant referencing | ✓ | ✓ | ✓ |
| Tenancy agreement | ✓ | ✓ | ✓ |
| Rent collection & statements | - | ✓ | ✓ |
| Deposit protected in a government-approved scheme / Flatfair deposit replacement | - | - | ✓ |
| Professional inventory / schedule of condition & check-in | - | - | ✓ |
| Tenancy extensions & legal notices | - | - | ✓ |
| Repairs & maintenance co-ordination | - | - | ✓ |
| Property inspections every 6 months | - | - | ✓ |
| Co-ordination of annual gas safety & electrical safety checks | - | - | ✓ |
| Check-out inspection & deposit resolution | - | - | ✓ |
| Rent & legal insurance | - | - | ✓ |
| Fee | 90% of the first month's rent inc. VAT75% + VATMinimum fee £600 inc. VAT (£500 + VAT) | 9.6% of monthly rent inc. VAT8% + VATplus 60% of the first month's rent inc. VAT (50% + VAT) | 14.4% of monthly rent inc. VAT12% + VATplus 60% of the first month's rent inc. VAT (50% + VAT) |
Example: on a rent of £1,000 per month, Experts Full Management is £144 per month inc. VAT, plus £600 inc. VAT at the start of the tenancy.
Additional services for landlords
We can also arrange inventories, check-ins, check-outs, Gas Safety certificates, Electrical Installation Condition Reports (EICRs), Energy Performance Certificates (EPCs) and other compliance services. Prices vary depending on the size and type of property and the work needed. We will give you a written quote, including VAT where it applies, before anything is booked.
HMO management
| Service | Fee |
|---|---|
| Experts Full Management for houses in multiple occupation (HMOs) | 18% of monthly rent inc. VAT (15% + VAT) |
Serviced accommodation management
Serviced accommodation management is provided by Keywright Properties and is not a service of The Letting Experts.
| Service | Fee |
|---|---|
| Fully managed short-stay / serviced accommodation | From 16% of booking income Calculated on booking income before any Airbnb or other platform commission. No VAT is charged. |
The exact percentage depends on the property and the level of service, and is confirmed in writing before you commit.
Investor viewing & appraisal services
Designed for investors who need reliable, independent, on-the-ground insight before committing to a purchase. Fees are charged per property and agreed in advance.
| Service | Fee | Includes |
|---|---|---|
| 1. Standard Viewing Service | £95 | Property viewing on your behalf, 10 to 15 photos, high-level condition notes, indicative rental estimate |
| 2. Enhanced Viewing & Appraisal Most popular | £165 | Full viewing & inspection, unlimited photos, video walk-through, written rental & yield appraisal, compliance and risk observations |
| 3. Premium Investment Pack | £235 | Everything in the Enhanced package, plus local comparable rental evidence, area overview & demand commentary, major risk flags & upgrade considerations |
No VAT is charged on investor services, as Keywright Properties Ltd is not VAT registered.
Management incentive
If you buy a property following one of our viewings and instruct us to fully manage it, the viewing fee will either be refunded in full or credited against future viewings or management fees, as agreed with you.
Payment & cancellation
- Payment is required before the scheduled viewing unless otherwise agreed in writing. An invoice is issued once the instruction is confirmed, and payment confirms the booking.
- Bank transfer is our preferred payment method.
- Cancellations with 24 hours' notice or more: no charge, or full credit applied.
- Cancellations with less than 24 hours' notice: up to 50% of the agreed fee may be charged to cover reserved time.
- If access is refused or the viewing cannot go ahead for reasons outside our control, the fee remains payable.
Scope of advice
Our comments, appraisals and observations are professional opinions based on a visual inspection and local market knowledge. We do not provide structural, legal, financial or specialist technical advice, and no guarantee is given about future rental performance, capital growth or investment outcome. Please take independent advice where needed, for example from a RICS surveyor, structural engineer, financial adviser or solicitor.
Deal sourcing
Sourcing fees depend on the deal and are confirmed in writing before any work begins or any payment is due.
Tenant fees
We do not charge tenants for viewings, referencing, inventories, tenancy set-up or administration. Under the Tenant Fees Act 2019, as amended by the Renters' Rights Act 2025, the only payments a tenant can be asked to make are:
| Payment | Amount |
|---|---|
| Holding deposit (to reserve a property) | No more than 1 week's rent. Refundable, subject to the legal rules on holding deposits. |
| Tenancy deposit | No more than 5 weeks' rent where the annual rent is under £50,000, or 6 weeks' rent where it is £50,000 or more. Protected in a government-approved scheme. |
| Rent before the tenancy starts | Up to 1 month's rent, payable only after the tenancy agreement has been signed. |
| Late rent | Interest at 3% above the Bank of England base rate, charged only on rent that is more than 14 days overdue. |
| Lost keys or security devices | The reasonable cost of replacement, evidenced in writing. |
| Changes to the tenancy requested by the tenant | £50 inc. VAT, or reasonable costs if higher, evidenced in writing. |
| Leaving early at the tenant's request | No more than the landlord's reasonable costs and loss, evidenced in writing. |
| Utilities, council tax, TV licence and communication services | Where the tenancy agreement makes the tenant responsible for them. |
Client money protection & redress
Client money protection: client money for lettings and property management is protected under the Propertymark Client Money Protection scheme, through The Letting Experts (Nationwide) Ltd. View the client money protection certificate.
Redress: Keywright Properties Ltd is a member of the Property Redress Scheme, membership number PRS054497. View our redress scheme certificate. If you have a complaint, please see our complaints procedure.